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Customer Service Manager

Ref. číslo JYSK-CZ-03410

JYSK is looking for a dedicated Customer Service Manager
Are you willing to go the extra mile to put the customer first? Do you enjoy working in a fast-paced environment with constant challenges? And do you get a kick out of leading a team? Then you might just be the one we are looking for.

You Bring dedication and…

• Plan, organize and secure the daily operations in
CSC
• Secure the best JYSK Customer service in all
channels
• Follow up and act to secure target KPIs, SLAs
• As the first point of contact, pinpoint obstacles and
take action
• Staff planning and registration
• Training, mentoring and informing colleagues
• Follow up on customers’ surveys & Reports
• Secure and follow up that all JYSK procedures are
met
• Optimize and improve the existing flows and
procedures
• Secure the legal compliance with local legislation
• Secure optimal cooperation between CSC, Retail,
DC & other departments

You Bring dedication and…

• Plan, organize and secure the daily operations in
CSC
• Secure the best JYSK Customer service in all
channels
• Follow up and act to secure target KPIs, SLAs
• As the first point of contact, pinpoint obstacles and
take action
• Staff planning and registration
• Training, mentoring and informing colleagues
• Follow up on customers’ surveys & Reports
• Secure and follow up that all JYSK procedures are
met
• Optimize and improve the existing flows and
procedures
• Secure the legal compliance with local legislation
• Secure optimal cooperation between CSC, Retail,
DC & other departments


You Meet possibilities and…

• Participate on a meetings for managers (business
trip 2x per year)
• Be responsible for our CS team and become a great
leader
• Potential to be promoted for the Regional Customer
Service Manager
• Use your English language skills on a day to day
basis with your Danish colleagues
• opportunities for development and first-class
practical trainings
• the chance to compete, win and celebrate excellent
performance
• a great company culture
• Employee discount 20%
• Meal vouchers

You Meet possibilities and…

• Participate on a meetings for managers (business
trip 2x per year)
• Be responsible for our CS team and become a great
leader
• Potential to be promoted for the Regional Customer
Service Manager
• Use your English language skills on a day to day
basis with your Danish colleagues
• opportunities for development and first-class
practical trainings
• the chance to compete, win and celebrate excellent
performance
• a great company culture
• Employee discount 20%
• Meal vouchers

JYSK has expanded from one store in Denmark in 1979 to more than 2,600 stores worldwide today. To secure future growth, we need the best employees.
Seize this great opportunity to become part of JYSK. If you bring dedication, you will meet possibilities.

Žádosti posílejte do

30/03/2019

Contract Type

1. Permanent

Employment Fraction

Full-time

Kontaktní osoba

Jan Bek (+420800050290)

Address

JYSK s.r.o.
Novodvorská 1062/12
142 Praha 4

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